Can I change or cancel my order?
If you want to cancel or change your order, please send email to email@example.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.
If your order are still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge you additional fees. So if you need to change the address，please contact us at first.
Why did I send an email, didn't you reply to me?
Sometimes we can not reply in time because of the time difference.Maybe we are off work/weekends at that time. But we will reply immediately after work, so please don`t worry about that.
Can I call you?
Yes, you can call us if needed. But email maybe the best recommendation. And you'd better write the most urgent question as the email title, and concise. The i-message/phone is the second option.