FAQs

Our hair is nice virgin hair , which can be dyed or bleached.

Our lace wigs are already bleached based on the guarantee of the hair not shedding. 

We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. 

We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.

Our shipping fee is free.

Our shipping date is 2-3 working days.

We use DHL and Fedex. Generally, the package will be deliveried with 3-5 business days in USA. 3-7 days delivery in other countries.

We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.

The DHL and FedEx are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.

Sorry for that, we did not have the overnight service.The fastest delivery time is 3 days.

You can make a note in your cart for this or contact with us before shipped out.Then we will choose a free sign-off service for you.If the parcel has been shipped. You can call DHL /fedex to ask them about it. If not one at home to receive the parcel. The courier will call you. Please make sure your phone can go througth.

Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.

PayPal account is not necessary.You can choose the "Pay with Credit Card".

We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: esu@ulawig.com.

We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us.

Yes, we can send you the invoice if you need, just feel free to contact us via email or Facebook online.

The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.

We are very pleased to offer wholesale price for you. But it need over($500). Please send eamil to esu@ulawig.com

We have no more conditions, as long as your order exceeds $500.

Yes, we hope to cooperate with you to develop a better business. Please send email to esu@ulawig.com

Once the parcel has been shipped. We will post the tracking number on the website.You can check the status.If not,you can send us a e-mail. Our colleague will answer you.

Generally, We will ship as soon as possible (no more than 48 hours). Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status. If not,you can send us an Email. Our colleague will help you. Or you can check your order on this tracking page: https://ulawig.com/apps/tracktor/track

We ship all 2/3 items of your order in one parcel, so the shipment only displays 1pc. That doesn't mean only 1 item in your parcel.Please don't worry.

If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. So you need to clear the payment on PayPal at ASAP, then we can ship your order soon.

We will ship you the free gift,but it would not showed on the page.

If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx to ask about what is going on about it.Or you can send us the Email to esu@ulawig.com , we will help you out.

Yes, you can. You can leave a note in your order, or call DHL/FedEx to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.

Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.

Normally, your order can delivery within 3-5 business days, if weekend or holiday or Customized wig，it maybe have a 2-4days delay.

If you want to cancel or change your order, please send email to esu@ulawig.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

If you want to change, please send email to esu@ulawig.com .If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

If your order are still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge you additional fees. So if you need to change the address，please contact us at first.

Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

1) Our lace wigs are already bleached based on the guarantee of the hair not shedding. If you need more bleaching, then you can do it by yourself or ask a hairstylist to help you. But for the undetectable full lace wig, it has silk base below the lace, so we can't provide the bleaching service on it. And we suggest not do so because transparent lace is a special lace material, no need to bleached any more. 2)Our hair is nice virgin hair, which can be dyed. So you can dye it by yourself or your hairstylist. Please don`t dye on the lace when there is a undetectable full lace wig to avoid damaging the lace. 3)It is sure to do the texture you like if you want. Also, it may be better that try to ask a hairstylist to help you.

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle. Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don`t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

Most of customers prefer to use ghost Bond or got 2b glue. If you don't know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.

Normally we said the length online it is the original length of the hair, not the length after the shape, if you believe it is shorter than the actual length, please kindly try to measure it pull straight from the top to the tip. Then you can see its true length. For the U part wig, normally it is made at the same weight. So the longer the length, the thinner it looks. But there are many customers already tried it and did install well. This density is OK to make a nice style. We will try to add more density at length longer than 20inch. But the price may be higher than now. For our full lace wig and undetectable full lace wig, it is 150% density. And it is already the best density at this price.

For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, so it may have a little split ends/have little short hair inside. This is actually insist in human hair, but not much doesn't effect usage. You can try to use scissors to cut a little end, and then do some hair care, it will be nice again. This hair is very healthy, and good quality to use longer time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.

For our wigs, the hair material is collected directly from donors. It is natural hair, no any process, which can use for a long time. Normally when we wash the hair, the style may be a little change, it insist in the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. It can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair: 1)When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner. 2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! 3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don`t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard! 4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!

If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to buyer`s problems (Such as: Don`t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee.

We don't provide return label, once you need to return, please contact with us via Email at first,then we will provide the return information. You can try to use the USPS return for it.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the parcel has not been shipped. You can send us the Email to esu@ulawig.com . We will modify the order for you. Once your parcel is shipped out, you need to receive it and try to make an exchange.

Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.

Customs spot checks are random.Once the customs clearance is completed. The package will be deliveried within 2-3days. Please don't worry, if any problems, please contact with us.

We only charge the amount of your order. As for the extra fee, it may be handling fee charged by your bank, related to the type or area of your card.

Sometimes we can not reply in time because of the time difference.Maybe we are off work/weekends at that time. But we will reply immediately after work, so please don`t worry about that.

Email maybe the best recommendation. And you'd better write the most urgent question as the email title, and concise. The i-message/phone is the second option.

No, one order only can use one coupon code.